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The following are links to some of my favorite resources. Enjoy!

On jargon and how to avoid confusing people with it

And why jargon will turn off prospective customers

How businesses can sell better by clearly explaining what they do

New words for the latest edition of the Merriam-Webster Dictionary - my favorites: "oy" and "barista"

I have lived in England twice for extended periods, and have always been fascinated how Americans and the British are "separated by a common language." For examples of "British" English and their American translations, see this blog.

The smiley face (first created in Worcester for an employee communications campaign) became an "emoticon" symbol 25 years ago. Want to find out how to communicate a wide variety of emotions electronically? Check out this!